We aim to ensure you are completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Change of Mind Returns

You may return unused items in original packaging within 14 days of receiving them. Returns must include proof of purchase and be in resalable condition.

Items not eligible for return:

• Used or damaged products
• Clearance or sale items
• Custom-made or special-order items
• Consumables (like fog or haze fluid) that have been opened

2. Faulty or Damaged Items

If your product is faulty or arrives damaged:

• Contact us within 7 days of receiving it
• Include photos and your order number
• We will offer a replacement, repair, or full refund, depending on the issue

3. Refund Process

Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item.

4. Return Shipping

You are responsible for return shipping costs unless the item is faulty or we made a mistake with your order. We recommend using tracked delivery for all returns.

5. How to Start a Return

Email our customer service team at info@bothlighting.com.au with your order number, reason for return, and supporting images if applicable. We will guide you through the process.