We’re committed to getting your lighting equipment to you safely and quickly. Here’s what you can expect when you shop with us:

1. Order Processing Time

Orders are typically processed within 2–3 business days. You’ll receive an order confirmation email and a tracking number once your order ships.

2. Delivery Timeframes

Standard shipping time is 7–14 business days for all orders in Australia and New Zealand. Delivery times may vary slightly depending on your location or courier service during peak seasons.

3. Shipping Methods

We use reliable national and international courier partners to ensure timely delivery. All shipments come with tracking and require a signature on delivery.

4. Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and order size. For large or bulk orders, please contact us for a custom quote.

5. International Shipping

We ship to selected countries outside of Australia and New Zealand. Customs duties and taxes may apply and are the buyer's responsibility.

6. Lost or Delayed Packages

If your package hasn’t arrived within the estimated time, please contact us at info@bothlighting.com.au. We will help investigate and resolve the issue with the courier.

7. Incorrect Address Disclaimer

Please double-check your shipping address at checkout. We are not responsible for lost or delayed packages due to incorrect shipping details provided by the customer.